Tags

What are tags?

Tags can be added to specific responses so you can more easily track usage.

You can create unique tags and then apply them to different responses across different handlers within an application.

Tags are helpful in tracking goal completion responses or certain content types like failure messages or input unknowns.

Studio has built-in tags that, when used, will populate charts and graphs within Studio analytics.

Built-in	Sample Values
KB_TOP_ANSWER	An answer that has high confidence and quality. These are typically found within a larger body of text.
KB_TOP_FAQ	An answer that is high confidence and base on a self-contained FAQ.
KB_SUGGESTED_ANSWER	An answer with relatively high confidence but might not be correct.
KB_LIST_OF_RESULTS	A response that is a list of results that may contain the answer.
KB_NO_ANSWER	A response that does not contain the answer, typically due to lack of content or confidence.
WELCOME_NEW_USER	Response for brand new user
WELCOME_RETURNING_USER	Response for a returning user
LeadGenerationStart	Start of capturing a information about a prospective lead
LeadGenerationEnd	End of a successful lead capture

important

This is still a beta feature and needs to be enabled on your app's settings page.

Tag based analtics leverage our built-in tags and provide certain graphs and visualizations based on their intended usage.

For KB_ prefixed tags, we provide a display of the distribution on the how each type of answer is returned.