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Pricing

Features

ProEnterprise
Contacts / month45,000*Custom
Document Crawls / month4,000*Custom
Utterance Test Executions / month20,000*Custom
Content Management
Optimization Workflow
ChannelsUnlimitedUnlimited
HandlersUnlimitedUnlimited
IntentsUnlimitedUnlimited
EntitiesUnlimitedUnlimited

* There will be external platform costs associated with these features.

Support

ProEnterprise
Customer SuccessCustomer Success Manager (CSM)Dedicated CSM
Technical SupportSelf-service, Email, PhonePro + Custom SLA

Price

ProEnterprise
OC Studio Subscription / month$ 3,999**Custom
Estimated AWS Fees / month$2,000***Custom
Estimated Monthly Total / month$5,999***Custom
Estimated Cost per Contact$0.13***Custom
30 Free Trial Available✅ (Through Pro)

** Billed annually. Monthly price for monthly billing is $4799

*** Conservative estimate based on 45,000 contacts / month and Kendra Enterprise Edition

Definitions

  • Contact - A contact is any instance where the end user contacts the application and includes all subsequent requests that follow the initial contact. It is counted by the number of unique session IDs, where the session ID is provided by the integrated channel.

  • Page Crawl - A page crawl accessing, reading, analyzing, and storage of derived metadata for a single unique URL. It does not include additional crawls for URLs found while analyzing the content of the page, those would be additional crawls.

  • Utterance Test Execution - A test execution consists of a single execution where a test case utterance is used to call the external NLU and the results of which are then compared to the expected results of the test case.

External Platform Costs

In most use cases for OC Studio, you will need to provide external services such as NLU, compute, and storage capabilities.

For example, when using AWS Lex as your NLU, you will be charged additionally based on the Lex pricing for each text or voice request that are required for utterance testing and conversations with end users.

These external costs are not included in your subscription to OC Studio and you have sole responsibility for them.